Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
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- PGPat G., Fairfax, Virginia
“I was researching a new insurance provider for my home and auto policies. My brother and a friend both recommended I talk to an Erie agent and am I glad that I did. I just saved myself over $3K. My call was answered promptly and my agent, Anita, collected information, patiently answered my many questions, provided me copies of policies to review and set up a call to do a final review and answer any questions. The entire process was handled smoothly and took three days. It was so much easier than trying to navigate online insurance comparison sites. Thank you!!”
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Matthew D., Fairfax, Virginia“My family moved to Northern Virginia 3 years ago and had no idea who to get insurance from. We were lucky to find Lisa Clickener and the Spicer agency. Lisa is professional and punctual and consistently provides amazing service.
We have added and removed cars in addition to adding a few teenage drivers in our 3 years with Lisa. Every time we make a change, Lisa handles it quickly and finds the most economical solution for our family. She even recently discovered and corrected a past error on our account that benefitted us. As long as Lisa Clickner is at the Spicer Agency, I fell confident trusting them with our insurance.”
Serhiy R., Fairfax, Virginia“I have had the pleasure of working with Debby for nearly two years now and I just felt compelled to share my outstanding experience. From the very first call, Debby demonstrated a level of professionalism and expertise that truly set her apart from anyone I had ever dealt with in the industry.
What impressed me the most was Debby’s dedication to understanding our unique needs and finding the perfect insurance solution for me. She took the time to thoroughly explain each policy option, making sure we had a clear understanding of the coverage and benefits. This personalized approach made the entire process seamless and stress-free. We ended up bundling home, auto and umbrella policies.
Moreover, Debby went above and beyond to find cost-effective solutions without compromising on the quality of coverage; in fact, we got better coverage at a lower cost compared to our previous carrier. This demonstrated a commitment to ensuring that we not only had the right insurance but also that it fit within our budget. Debby has always been flexible and responsive to policy changes that we had to make, such as purchasing new and selling old vehicles.
In conclusion, I wholeheartedly recommend Debby to anyone in search of a reliable and customer-focused insurance agent. Debby’s exceptional service, personalized approach, and genuine commitment to client satisfaction make her a standout in the industry.
Thank you, Debby, for providing me with peace of mind and a positive insurance experience!”
Spencer I., Fairfax, Virginia“They paid out everything to repair the car.
The collision shop wouldnt put new wheels on my vehicle so insurance paid them for the other damages and then paid me for the wheels so I could put them on myself.
Customer service was on the line to answer all my questions when my adjuster was busy.”- AB
- JFJay F., Fairfax, Virginia
“I can’t say enough good things about the folks at the Frank Spicer Insurance Agency. I have been a customer/policy-holder with them for over 30 years. Their customer service has always been superb. Recently I had a few questions regarding both my auto and home policies. Lisa Clickener could not have been more personable and effective in the service she provided. She answered my questions and resolved my issue in a most professional manner. She was an absolute joy to speak with. Thanks again Lisa!”
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- LGLynne G.
“I have been dealing with Frank Spicer Insurance Agency for over 25 years and my parents dealt with them for many years in addition. I have always had excellent service from their entire staff. They have always guided me to make the best insurance decisions. For the past several years I have been dealing with Anita McCaskey. Anita is always incredibly helpful and knowledgeable about all Erie Insurance products. I would highly recommend their group to any potential customer.”
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- IMIgor M., Herndon, VA
“Great rates, friendly staff that is always willing to go an extra mile for their customer. I have been their customer for over 10 years and had insured my business Rainbow International Of Manassas along with my personal property. I also referred many friends and family to them because of their great rates and exceptional customer service, they are always there to answer your call.
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